3 days ago
Establish Public Performance Dashboards for County Services
Marin County should establish public-facing performance dashboards, beginning with FixIt Marin and permitting, so residents can evaluate the effectiveness of County services.
Dashboards should report requests received, completed, and pending; average processing and resolution times; and trends over time. They should distinguish delays attributable to County operations from those awaiting applicants or third parties.
Where existing business systems support reporting, data should be collected automatically. Where reliable data or reporting capabilities do not exist, the County should publicly identify those gaps and establish plans to address them.
This initiative would strengthen transparency and accountability, improve internal management decision-making, and allow residents to assess the measurable results and public benefits of County services.
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